Returns & Exchanges Policy

At Jackery Australia, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or store credit.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all original garment tags and labels are still attached.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off your package at any authorized Australia Post location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing