Frequently Asked Questions

Everything you need to know about shopping with Jackery Australia.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular 'Buy Now, Pay Later' services including Afterpay and Zip Pay.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery via Australia Post.

Are your materials sustainably sourced?

At Jackery Australia, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize our environmental footprint.